Take Control - Self-Exclusion Made Easy
What Is Self-Exclusion?
Self-exclusion is a voluntary tool that lets you prevent yourself from gambling. You take action to block your own access. That might sound counterintuitive (why would a casino help you stop gambling?), but here’s why casinos support it: responsible gambling is good business. Players who use tools like self-exclusion trust us more. And frankly, it’s the right thing to do.
There are two levels of self-exclusion: casino-specific and industry-wide.
Casino-Specific Self-Exclusion means you block your account at SpinFever only. Your account becomes inaccessible. You can’t log in. You can’t place bets. If you get an urge to gamble, clicking the SpinFever link goes nowhere. But you could still visit other casinos.
Industry-Wide Self-Exclusion (through NCSR in Australia) blocks you from all participating casinos simultaneously. One exclusion covers hundreds of gambling sites. This is more powerful if you struggle with switching between sites.
Think of self-exclusion as removing the option. When you’re in the grip of an urge, you need friction. You need obstacles between you and gambling. Exclusion creates that.
The key psychological insight: Self-exclusion works because it removes decision-making. You can’t “just one quick bet” if you can’t access your account. The temptation to gamble is real, but the mechanism to act on it is gone. It’s like removing alcohol from the house when recovering from drinking. You still want it, but you can’t have it without deliberate effort.
Self-Exclusion at SpinFever
How to Self-Exclude
It’s intentionally simple. We want to remove barriers to using this tool.
- Log into your SpinFever account
- Go to Account Settings → Responsible Gambling
- Click “Self-Exclude My Account”
- Choose your exclusion period:
- Temporary: 1 week, 2 weeks, 1 month, 3 months, 6 months
- Permanent: Indefinite exclusion (can be appealed after 5 years)
- Read the terms (it’s important to understand what you’re agreeing to)
- Confirm your exclusion
That’s it. Your account is immediately locked.
We intentionally don’t ask you to jump through hoops or “think about it.” The moment you decide, you can act. This is important because gambling urges are time-sensitive. If you have to call support, wait for verification, jump through bureaucratic steps, the urge might pass and you might back out.
What Happens When You’re Excluded
You cannot:
- Log into your account
- Access SpinFever in any way
- Place bets
- View promotions or offers
- Withdraw remaining balance (more on this below)
You will not receive:
- Marketing emails or SMS
- Promotional offers
- Bonus notifications
- Reminders about your account
Automatic triggers:
- If you try to log in during exclusion, you’ll see a message explaining your exclusion and when it ends
- If you try to access via link or app, automatic redirect to exclusion notice
- If somehow you reach the site, you cannot place bets (your account is frozen)
Money in Your Account During Exclusion
This is a common question, so let’s address it directly.
Your balance remains in your account. It doesn’t disappear. It’s safely held by us in your name.
You cannot withdraw it during exclusion. This is intentional. If we let people withdraw, they’d lose the exclusion benefit. They’d see the money, think “I could use this,” then reach out to have their exclusion lifted just to access it. The restriction prevents this.
After your exclusion ends: You can log back in and withdraw your balance if you want, or keep it for future play. Your choice.
If you want to make a withdrawal before exclusion ends: You need to contact support and request exception withdrawal. We can process this, but it requires explicit, documented request. This creates a barrier that protects you (you have to actively decide and make a phone call during a moment of clarity, not just slip back into gambling).
Note: Permanently excluded accounts have different rules. Contact support for details.
Why Not Just Close My Account?
Good question. Some people ask why not just delete the account entirely.
Reason 1: Regulatory requirement. Gaming authorities require casinos to retain player records for at least 5 years for AML/KYC compliance. We can’t fully delete the account.
Reason 2: Your protection. If you deleted the account and someone fraudulently used that email/account, you’d have no history of it. By keeping the account locked, there’s a record that protects you.
Reason 3: Future access if you want it. If after 6 months you decide gambling wasn’t your issue and you want to resume playing responsibly, your account and history are there. If you’d fully deleted it, starting over would be more cumbersome.
Self-exclusion is the right approach. It locks the account while protecting your data and your options.
Industry-Wide Self-Exclusion (NCSR)
SpinFever participates in the National Casino Self-Exclusion Register (NCSR), which is the official Australian self-exclusion system.
How NCSR Works
When you self-exclude through NCSR, participating casinos are notified. Your details are added to a register. If you try to open a new account at another NCSR-participating casino, they check the register and refuse to let you open an account.
This is crucial because: Many problem gamblers don’t just use one casino. They cycle through multiple sites. Excluding yourself from just SpinFever doesn’t solve the problem if you move to another casino. NCSR solves this by creating a cross-industry exclusion.
How to Access NCSR
Option 1: Through SpinFever When you self-exclude on our site, you’ll have an option to also register with NCSR. Just click the checkbox. We handle the registration for you.
Option 2: Directly with NCSR You can register directly with the NCSR without going through a specific casino:
- Website: ncsr.gov.au (or contact via phone)
- Phone: NCSR helpline number
- You provide your details, choose your exclusion period
- Participating casinos are notified
NCSR Exclusion Periods
- Temporary: 1 week to 5 years
- Permanent: Indefinite (can be reviewed after 5 years)
Once registered with NCSR, you’re excluded from all participating casinos simultaneously. It’s comprehensive.
Important NCSR Details
You cannot access your account during exclusion, even if you change your mind. This is intentional. It prevents “cooling off” and then immediately reversing the decision.
Your information is protected. NCSR only shares your details with participating casinos for the purpose of preventing new accounts. It’s not publicly available.
You cannot opt out early without contacting NCSR directly. There’s no easy “undo” button. This friction is protective.
After exclusion ends: You’re automatically removed from the register. You can open new accounts at casinos if you choose. But here’s the thing—if your problem was gambling in general (not just SpinFever), you should think carefully before resuming.
When to Use NCSR vs Casino-Only Exclusion
Use SpinFever-only exclusion if:
- You only gamble at SpinFever
- You want flexibility (shorter durations, ability to resume after)
- You want to exclude only from casino games (not other gambling)
Use NCSR if:
- You gamble at multiple casinos
- You need industry-wide protection
- You want a more formal, government-backed exclusion
- You struggle with moving between sites when one is unavailable
Honestly? If you have a gambling problem, industry-wide exclusion (NCSR) is usually the stronger choice. It removes more options and creates more friction.
Self-Exclusion for Different Situations
Temporary Break (1-6 Months)
Used when you:
- Realize you’re gambling more than intended
- Want to reset your habits
- Are going through a stressful period
- Need time away without full commitment to permanent exclusion
How it works: Your account is locked for the specified time. When the period ends, your account automatically unlocks. You get a notification before expiration. You can then choose to resume playing or re-exclude.
Pro tip: Use this time to build new habits. If you normally gamble when stressed, identify new stress responses (exercise, time with friends, hobbies). When your exclusion ends, you’ll be prepared to play differently or not at all.
Extended Break (6+ Months)
Used when you:
- Know gambling is a problem but aren’t ready for permanent exclusion
- Want to prove to yourself you can abstain
- Are in therapy and your therapist recommends long-term exclusion
How it works: Same as temporary, but longer duration. After the period ends, you have the option to permanently exclude yourself rather than resume.
Why this works: Time creates distance. After 6 months of not gambling, you might realize you don’t miss it. Or you’ll realize without gambling, your finances improved, your relationships improved, your mental health improved. That realization motivates permanent exclusion.
Permanent Exclusion
Used when you:
- Know gambling is fundamentally problematic for you
- Have decided you’ll never gamble again
- Are committed to recovery
How it works: Your account is permanently locked. There’s no automatic unlock date. You cannot resume unless you submit a formal request to support after at least 5 years of exclusion.
The 5-year minimum: This protects you from your own impulses. You can’t wake up one day, call support, and reactivate within hours. There’s time for reflection and reconsideration.
If you want to resume after 5 years: You’d need to submit a formal request, which we review carefully. We’d require evidence that you’ve addressed the underlying issue (completed therapy, etc.). We’re not gatekeeping to be difficult. We’re trying to prevent relapse.
Exclusion for Others
You cannot exclude someone else’s account. Even spouses or parents cannot request exclusion for another adult’s account (data privacy). The person must do it themselves.
However: If you’re concerned about someone’s gambling, you can:
- Have a conversation about self-exclusion
- Provide them with resources
- Suggest they contact a counselor
- Support them in getting help
The decision has to come from them. This is frustrating when you see someone you care about struggling, but autonomy matters.
FAQ: Self-Exclusion Questions
Q: Will my friends know I self-excluded? A: No. This is private. We don’t notify anyone or share the information.
Q: Can I get my money back during exclusion? A: Only through an exception request to support. We require documented justification.
Q: What if I change my mind after a few days? A: Self-exclusion is binding. You cannot reverse it yourself. You’d need to contact support and request early termination, which we’d consider but might decline to protect you.
Q: Does self-exclusion affect my credit score? A: No. It’s entirely internal to SpinFever. It doesn’t show on credit reports or affect lending.
Q: Can I register with NCSR without self-excluding from SpinFever first? A: Yes. NCSR is independent. You can register directly with them.
Q: What happens if I try to open a new SpinFever account during exclusion? A: The system recognizes your email/phone and blocks new account creation.
Q: How long does NCSR exclusion last? A: You choose when registering (1 week to permanent). Can’t be reversed early.
Q: If I self-exclude from SpinFever, am I also excluded from NCSR? A: Only if you select that option. SpinFever exclusion is separate from NCSR unless you register with both.